The only way I can create a truly great client experience is to understand you and what you need.

My discovery process is designed to help me understand your challenges, values and goals, so I can create a great outcome.

I’m not a mind reader or a psychic!

So, when I start working with a new client, the first step is to go through an intense discovery process.

Here’s how I work:

There are no shortcuts to getting to know you.

So when I start working with you I will book a project kickstart session.

It’s a bit like going on a date without the awkward bits.

You wouldn’t expect to fill out a Google doc before going on a first date, which is why we don’t get you to fill in an online form beyond the initial enquiry form.

The project Kickstarter is all about getting to know you:

Understanding your priorities.

Understanding the key issues and challenges.

Understanding what you’ve tried before.

What’s worked (and what hasn’t)

To form a picture of what we need to do to help improve your organisation’s performance.

I’ll listen.

Take notes and ask clarifying questions.

Then, I’ll come up with a plan to target the agreed priorities.

With regular check-ins on performance – just to make sure we are on track.

And then we get started.